Director - Customer Success (RPO Projects)

TL;DR

Director - Customer Success (RPO Projects): Overseeing the strategic development and operational effectiveness of RPO projects, focusing on client satisfaction and loyalty. Focus on optimizing solution designs, managing client relationships, and aligning operational targets with contractual SLAs for talent acquisition services.

Location: Remote (United States)

Company

hirify.global is a global consulting firm that helps unlock potential in people and drive business transformation across strategy, operations, and talent.

What you will do

• Review and approve operational solution designs and advise sales teams.
• Partner with commercial teams during client negotiations and proposal development.
• Facilitate alignment on internal and external reporting deliverables, including QIM.
• Build and maintain strong relationships with client stakeholders, ensuring clear accountability.
• Define and gain alignment on key engagement KPIs and SLAs.
• Support, guide, and monitor iRPO team recruiting efforts for specific accounts.

Requirements

• Bachelor’s degree or ten years of equivalent work experience.
• Ten years of relevant experience in talent acquisition.
• Experience partnering with sales for pitches and solution designs.
• Understanding of revenue, pricing models, and P&L.
• Familiarity with SLAs and SOWs as they relate to the business.
• Excellent planning, organizing, and communication skills.

Culture & Benefits

• Global consulting firm with over 9,000 colleagues, serving clients in more than 50 countries.
• Offers five core capabilities: Organizational Strategy, Assessment and Succession, Talent Acquisition, Leadership Development, Rewards and Benefits.
• Committed to lasting impact and transformation across client businesses.
• An Equal Employment Opportunity Employer.