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2 дня назад

Customer Success Analytics & Activation Director (CPG)

Формат работы
hybrid
Тип работы
fulltime
Грейд
director
Английский
b2
Страна
Brazil
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Customer Success Analytics & Activation Director (Analytics/CPG): Driving customer success for the Strategic Analytics & Activation practice across LATAM with an accent on delivery excellence, client satisfaction, and revenue growth. Focus on building high-performance teams, optimizing operational efficiency, and aligning local market needs with global product roadmaps.

Location: Hybrid (Cotia, Brazil)

Company

hirify.global is a global leader in consumer intelligence, providing comprehensive data and advanced analytics to help businesses understand consumer buying behavior.

What you will do

  • Design and evolve the practice area organization while actively managing the regional P&L.
  • Execute regional strategy across markets and product lines, leading cross-training initiatives to ensure delivery excellence.
  • Establish and improve delivery standards to maximize client satisfaction and drive repeat business.
  • Partner with regional Sales to enable growth, retention, and profitability through strategic client engagements.
  • Collaborate with global teams to implement best-in-class delivery practices and reduce operational cycle times.
  • Lead employee engagement and retention efforts, fostering a culture of accountability and performance.

Requirements

  • Proven leadership experience in Analytics Consulting and/or Market Research within complex client environments.
  • Strong expertise in applying Analytics solutions to deliver actionable business outcomes.
  • Track record of building and developing high-performing, engaged teams.
  • Bachelor's degree required; Master's degree preferred.
  • Deep understanding of sales processes within the CPG ecosystem, including modern and traditional trade channels.
  • Strong commercial acumen with experience in upselling and cross-selling opportunities.

Culture & Benefits

  • Flexible work environment with a hybrid work model.
  • Comprehensive health insurance and Gympass.
  • Annual bonus and tailored career development opportunities.
  • Access to on-demand learning, LinkedIn Learning, and mentoring programs.
  • Employee Assistance Program (EAP) and volunteer time off.

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