Senior AI Agent Architect (Ai)

TL;DR

Senior AI Agent Architect (AI): Crafting effective AI workflows using expertise in LLMs, NLU, and conversational design, enhancing customer experiences for clients and partners. Focus on designing, prototyping, and validating conversational solutions for AI agent deployments and guiding customers and partners in maximizing the value of hirify.global’s AI solutions.

Location: Dublin, London, Remotely in the UK

Company

hirify.global is a fast-growing startup in Generative AI and customer service, automating customer service with natural-sounding conversations for outstanding experiences on all communication channels.

What you will do

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage knowledge of LLM internals to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
• Fine-tune conversational flows and voice output to align with customer brand standards.
• Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers’ systems with hirify.global’s Agent Platform via APIs.
• Document best practices, how-to guides, and product capabilities for internal and external audiences.

Requirements

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development.
• Ability to analyze customer requirements and craft LLM prompts that align with desired conversational and functional outcomes.
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning.
• Strong project and stakeholder management skills, with a passion for meeting milestones and communicating clearly.
• Analytical and critical thinking skills, including experience with risk assessment and problem-solving.
• Solid understanding of data structures, system integrations, and enterprise APIs.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.