Staff UX Researcher (AI)

TL;DR

Staff UX Researcher (Product Design): Conduct end-to-end mixed methods research to understand employee and customer support experiences with an accent on qualitative and quantitative methodologies. Focus on designing studies, integrating behavioral analytics, and translating insights into actionable recommendations for product strategy and design.

Location: Hybrid role based in San Mateo, CA with in-office presence required three days per week

Salary: $197,965 - $244,545 per year

Company

hirify.global builds uncomplicated service software delivering exceptional customer and employee experiences with a people-first AI approach, trusted by over 72,000 companies worldwide.

What you will do

• Design and execute custom research studies using qualitative and quantitative methods to understand user behaviors and needs
• Lead interviews, usability and concept testing to gather insights on pain points and opportunities
• Design, implement, and analyze surveys with rigorous statistical methods
• Collaborate with Data Science and analytics teams to integrate behavioral and attitudinal data
• Translate complex findings into clear, actionable recommendations for diverse stakeholders
• Advocate user-centered thinking and improve research workflows leveraging AI tools

Requirements

• Must be based in or able to work onsite in San Mateo, CA with hybrid schedule
• 5-7 years of UX or experience research in product or organizational settings
• Master's or PhD in relevant social science fields
• Expertise in qualitative research methods and strong quantitative skills with statistical analysis
• Experience collaborating with Data Science teams and leveraging AI-driven research approaches
• Exceptional communication skills to influence decisions at all levels

Nice to have

• Experience researching employee and customer support or workplace tools
• Proficiency with statistical tools like R, SPSS, or Python
• Track record of driving strategic decisions through research in fast-paced environments
• Experience drafting PRDs based on research insights

Culture & Benefits

• Comprehensive medical, dental, vision, disability, and life insurance options
• Equity, ESPP, flexible PTO, commuter and wellness benefits
• Adoption and parental leave benefits
• Inclusive environment valuing diversity across backgrounds and identities