Staff UX Researcher (AI)

TL;DR

Staff UX Researcher (AI): Designing and executing end-to-end custom research studies to understand employee and customer support experiences, behaviors, and needs with an accent on comprehensive qualitative and quantitative methodologies. Focus on integrating behavioral analytics with attitudinal research and leveraging AI for scaling research processes.

Location: Hybrid role based in San Mateo, CA, requiring in-office presence three days per week (Tuesday - Thursday).

Salary: $197,965 - $244,545 annually

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences, trusted by over 72,000 companies globally.

What you will do

• Design and execute end-to-end mixed-method research studies (qualitative and quantitative).
• Lead in-depth interviews, usability, and concept testing to gather rich insights.
• Design, implement, and statistically analyze surveys to identify patterns and trends.
• Partner with Data Science to integrate behavioral analytics with attitudinal research for holistic insights.
• Translate complex research findings into clear, actionable recommendations for diverse stakeholders.
• Advocate for user-centered thinking and improve UXR team workflows, leveraging AI throughout research processes.

Requirements

• 5-7 years of experience conducting UX or experience research in a product, technology, or organizational setting.
• Master's degree or PhD in Human-Computer Interaction, Psychology, Sociology, Anthropology, Communication, Information Science, or related social science field.
• Deep expertise in qualitative research methods including conducting interviews, facilitating usability testing, and synthesizing insights.
• Strong quantitative skills with demonstrated experience designing and analyzing surveys using statistical methods (e.g., regression analysis, ANOVA, T-tests).
• Proven experience collaborating with Data Science teams to combine behavioral data with attitudinal insights.
• Portfolio demonstrating end-to-end research projects, methodological rigor, and measurable impact on product or organizational decisions.
• Exceptional communication skills with the ability to distill complexity and influence decisions at all organizational levels.
• Experience working in a scrappy environment and leveraging AI-driven approaches for recruiting, analysis, and synthesis.

Nice to have

• Experience conducting research on employee and customer support experience, or workplace tools.
• Proficiency with statistical analysis tools (R, SPSS, Python, or similar).
• Track record of driving strategic decisions through research insights in ambiguous, fast-paced environments.
• Experience creating first draft of PRDs to share with stakeholders based on research.

Culture & Benefits

• Environment that enables everyone to find their true potential, purpose, and passion.
• Commitment to providing equal opportunity and fostering diversity in the workplace.
• Competitive annual base salary range and target bonus eligible.
• Multiple options for dental, medical, vision, disability, and life insurances.
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.
• Adoption and parental leave benefits.