Lead, Insights (Product Design)

TL;DR

Lead, Insights (Product Design): Defining and driving the research strategy to build products grounded in deep understanding of neighbors and small businesses with an accent on balancing long-term vision with near-term product impact. Focus on synthesizing diverse inputs into a clear point of view, guiding teams through ambiguity, and shaping decisions at the highest levels of the company.

Location: Remote (US). Hybrid options are available for employees located near offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.

Salary: $219,000 - $291,000 on an annualized basis.

Company

hirify.global is the essential neighborhood network, connecting neighbors, public agencies, and businesses in over 340,000 neighborhoods across 11 countries.

What you will do

• Set the research strategy and vision, balancing strategic foresight with near-term product execution.
• Translate research into influence by triangulating qualitative, quantitative, evaluative, and generative insights for senior leadership.
• Raise the bar for research rigor by establishing standards and practices for methodological excellence and credibility.
• Scale research impact across the company by building programs and systems for rapid, high-quality research.
• Build and nurture a high-performing team through coaching, mentorship, and career growth opportunities.
• Partner deeply with Design, Data Science, Product, and Engineering to embed research into product development and strategic planning.

Requirements

• 10+ years of experience in UX Research or related user-centered research roles.
• 6+ years of experience leading and developing research teams.
• Demonstrated ability to define research strategy and connect research outcomes to business and product decisions.
• Strong experience synthesizing complex, multi-source research into clear narratives and recommendations.
• Proven people-management skills, including coaching, performance development, and career growth planning.
• Deep methodological expertise across qualitative and quantitative research methods.

Nice to have

• Experience working on consumer social platforms, marketplaces, or community-driven products.
• Experience building research functions through periods of organizational or product change.
• Familiarity with research operations, tooling, and scaling practices in mid-to-large organizations.

Culture & Benefits

• Warm and inclusive work environment with a hybrid employment model.
• Variety of health plans, including a 100% covered employee-only option.
• OneMedical membership for concierge care.
• Meaningful equity grant with quarterly vesting.
• Support for professional growth through coaching and mentorship.
• Commitment to building a diverse workforce that reflects the communities served.