Senior Salesforce Administrator (AI)

TL;DR

Senior Salesforce Administrator (AI): Owning Salesforce administration with a strong focus on Agentforce/AI solutions to improve customer experience and productivity. Focus on translating business needs into AI use cases, building Agentforce capabilities, and managing core Salesforce admin duties and releases.

Location: Remote (Global)

Company

hirify.global empowers customers in regulated industries to manage risk and unleash intelligence in digital communications using AI/ML technology.

What you will do

• Translate business pain points into AI/Agentforce use cases and define success metrics/ROI.
• Configure and manage Agentforce capabilities including skills, prompts, and guardrails.
• Build flows, automation, and knowledge integrations to enhance customer experience or productivity.
• Establish AI governance, quality monitoring, and continuous improvement loops.
• Perform core Salesforce administration duties such as configuring objects, flows, and managing security.
• Partner with business stakeholders (Global Support, Sales, Success) to prioritize value-based backlogs and track ROI.

Requirements

• 7–10 years hands-on Salesforce administration experience in complex, multi-org or multi-cloud environments.
• Demonstrated AI/Agentforce exposure (pilot or production), including prompt/skill design, grounding data, and safety patterns.
• 3+ Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder).
• Strong Flow expertise.
• Experience partnering with business stakeholders to quantify ROI and drive adoption.
• Excellent written/verbal communication and documentation skills in English.

Nice to have

• AI Associate/AI Specialist, Service Cloud, Sales Cloud, or CPQ/Revenue Cloud certifications.
• Comfortable reading Apex/SOQL (light edits/debugging).
• Exposure to CPQ/Revenue Cloud concepts (bundles, pricing, approvals) and downstream impacts.
• Experience with other CRM/ERP (NetSuite, MS Dynamics, Oracle, SAP) and integration patterns.
• Familiarity with BI/reporting (Salesforce reports/dashboards).
• Security & compliance awareness (PII, SOC2, GDPR) and AI guardrail best practices.

Culture & Benefits

• Innovate with purpose, humility, and humor as a lifelong learner.
• Collaborate closely with popular communications platforms and leading cloud infrastructure providers.
• Utilize the latest in AI/ML technology to help customers break new ground at scale.
• Join a global organization that values diversity and provides opportunities for authentic self-expression.