Developer Support Specialist

TL;DR

Developer Support Specialist: Supporting developers with their integration into the hirify.global platform, providing expert advice on technical payment processing and the payments industry. Focus on resolving complex technical queries, ensuring timely responses, and documenting resolutions for continuous improvement.

Location: Based in Dublin, Ireland or Leicester, United Kingdom.

Company

hirify.global is a global business focused on technical payment processing and the payments industry.

What you will do

• Support developers with integration, onboarding, and escalations for the hirify.global platform.
• Hold calls and meetings with customers and developers to discuss eCommerce topics.
• Respond to tickets, providing first-class customer service and technical advice.
• Collaborate cross-functionally to resolve customer queries and provide feedback.
• Document resolutions, ensuring a full audit trail of interactions.
• Stay updated with product changes, industry trends, and best practices.

Requirements

• A minimum of 1 year of experience working in a customer or technical support role is desirable.
• Clear communication with excellent written, verbal, and listening skills.
• Ability to manage multiple projects and customers simultaneously, setting priorities and adapting to changing conditions.
• Excellent problem-solving and critical thinking skills.
• Proficient with Microsoft or Google productivity suite (Docs, Sheets, Meet specifically).
• Understanding of programming languages like HTML, XML, and CSS would be beneficial.

Nice to have

• Degree in IT, Computer Science, or related discipline.
• Previous use of Kibana or Grafana.

Culture & Benefits

• Emphasis on collaboration and teamwork to resolve customer queries.
• Support for career progression and professional development within the company.
• Work in a fast-paced, ever-evolving environment.
• Encourages a winning mentality.
• Flexible approach to the needs of customers and the business.