DigiOps Customer Specialist (EV Charging)

TL;DR

DigiOps Customer Specialist (EV Charging): Providing high-quality support for EV drivers via email and chat with an accent on technical troubleshooting and brand voice. Focus on managing out-of-hours coverage, resolving product queries, and improving the customer ecosystem.

Location: Remote (UK) with occasional office visits

Company

A leading global eMobility player building a giant virtual charging platform to simplify electric vehicle ownership.

What you will do

• Manage customer communications via email and online chat, handling sign-ups, card requests, and app feedback.
• Provide technical support by solving product queries and retrieving data from the admin portal.
• Represent the brand on social platforms, maintaining a consistent tone of voice.
• Collaborate with the wider team to suggest product improvements based on customer insights.
• Ensure high-quality care for EV drivers, maintaining the company's reputation for amazing service.
• Work a flexible schedule where 60% of hours are outside normal office hours, including one full weekend day.

Requirements

• Must be based in the UK.
• Fantastic written communication skills with the ability to adapt tone to the audience.
• Organized approach to daily operations and the ability to pivot to new tasks quickly.
• Willingness to engage with the technical side of the product and report data.
• Genuine interest in the EV and eMobility industry.

Culture & Benefits

• Unique culture of autonomy where employees are encouraged to learn, decide, and build quickly.
• Flexible salary matching based on individual experience.
• Highly rated employer, recognized as one of the UK's top companies to work for.
• Access to a comprehensive UK perks and benefits hub.

Hiring process

• The process typically takes up to 4 weeks.
• Includes multiple stages of discussions with the recruitment team.