Team Lead, Enterprise Engagement DACH (AI)

TL;DR

Team Lead, Enterprise Engagement DACH (AI): Leading and developing a high-performing team of Enterprise Customer Engagement Managers, accountable for customer outcomes, team performance, and scalable impact. With an accent on strategic customer leadership, people leadership, empowering the team to guide enterprise customers through adoption, optimization, and expansion. Focus on raising the bar on execution, collaboration, and customer value, shaping customer engagement scale, and developing future leaders.

Location: Hybrid role with office presence in Berlin or Munich, Germany. Focus on DACH region (Germany, Austria, Switzerland).

Salary: Competitive compensation and equity package.

Company

hirify.global is a fast-growing startup developing a voice-first Generative AI platform for contact centers to automate customer service with natural-sounding conversations.

What you will do

• Lead and develop a team of Enterprise Engagement Managers, fostering trust and impact.
• Own and drive team KPIs across adoption, retention, expansion, and delivery excellence.
• Act as an escalation and unblocker for complex stakeholder situations and critical customer moments.
• Support enterprise customers strategically as an executive sponsor, advisor, or escalation point.
• Unlock demonstrable customer value and ROI, identifying and navigating expansion potential.
• Define, refine, and operationalize processes to enable scalable team execution.
• Advise enterprise organizations through their AI-driven CX journey as a transformation partner.
• Partner cross-functionally with Sales, PS, Product, Engineering, and Leadership.

Requirements

• 6-8+ years of experience in Customer Success, Consulting, or Account Management with enterprise customers.
• 1–2 years of people leadership experience.
• Proven ability to lead, coach, and develop high-performance teams.
• Strong track record of owning outcomes and KPIs, driving renewals and revenue growth.
• Experience handling complex customer escalations and senior stakeholder environments.
• Passion for AI, automation, and digital transformation.
• Excellent communication and presentation skills in German and English.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative culture.
• Opportunity to build and scale your career in Conversational AI SaaS platforms.
• Benefits include Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, and weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and social activities.
• Work from home and/or beautiful offices in Berlin or Munich.

Hiring process

• Recruiter video call
• Meet your manager
• Case Study
• Leadership Assessment
• Bar Raiser