Customer Success Specialist (Gaming)

TL;DR

Customer Success Specialist (Gaming): Ensuring Second Life customers achieve maximum value by providing personalized, proactive support and resolving technical issues. Focus on fostering long-term engagement and satisfaction for high-value customers through in-depth technical knowledge and excellent communication.

Location: Fully on-site at hirify.global's Duluth, GA office, five days per week. Schedules may include weekends based on business needs.

Salary: $18.51 - $25.24 hourly. New hires start between $18.51 and $21.88 hourly.

Company

hirify.global develops platforms that empower people to create, connect, and thrive through transformative virtual experiences, most notably Second Life.

What you will do

• Provide proactive and personalized support to high-value Second Life customers (Concierge, Premium Plus).
• Resolve technical issues and foster long-term customer success and engagement.
• Collaborate with Engineering, Product, and Marketing teams to advocate for customer needs.
• Utilize various communication channels (phone, live chat, ticketed support) and backend tools for issue diagnosis.
• Identify and resolve potential issues by reviewing customer activity and feedback.
• Stay up-to-date with Second Life features and community standards to resolve complaints diplomatically.

Requirements

• Work on-site at the hirify.global Duluth office 5 days per week.
• 6 months of experience in Customer Success or Customer Support, ideally in a virtual platform or tech environment.
• Demonstrate a service mindset and passion for Customer Service.
• Exceptional verbal communication skills for real-time interactions, presentations, and meetings.
• Ability to multitask under pressure while communicating effectively across various platforms.
• Flexibility to work weekends, evenings, holidays, and non-traditional hours.

Nice to have

• Experience in the gaming industry.
• Curiosity for experimenting with and learning about AI applications at hirify.global.

Culture & Benefits

• Experience the best of both worlds: stability of an established company with startup momentum.
• Vibrant in-office environment designed to foster creativity, collaboration, and ingenuity.
• Values rooted in organizational health, strengths-based leadership, and collaborative teams.
• Comprehensive medical, dental, vision, and 401(k) plans.
• Eligible for awards under the Equity Incentive Plan (EIP).