Customer (Billing) Support Agent

TL;DR

Customer (Billing) Support Agent: Delivering world-class customer service and managing support tickets for client customers with an accent on first-time resolution and adherence to performance guidelines. Focus on troubleshooting issues, communicating effectively in writing, and consistently exceeding customer satisfaction metrics.

Location: Hybrid (Work from home and in-office located in Bellevue, WA). Must be based in Washington State.

Salary: $3,680–$4,080 USD/month

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, providing technology solutions across the United States for its clients.

What you will do

• Deliver world-class customer service by following established policies, processes, and standards.
• Manage and respond to customer support tickets within established SLA and performance guidelines.
• Troubleshoot issues using appropriate resources and desktop tools.
• Communicate and explain information to customers in writing, focusing on first-time resolution.
• Consistently meet and exceed customer satisfaction and productivity metrics.
• Coordinate internally with other teams to provide feedback and help resolve issues.

Requirements

• Minimum of 1 year of customer service experience.
• 1+ years in customer support and/or technical troubleshooting is strongly preferred.
• Written and verbal fluency in English language required, must pass Language Assessment Test.
• Comfortable using computers, proficient typing skills, and able to perform initial-level troubleshooting of computer and network issues.
• Proficient with Microsoft Office Suite or related software.
• Ability to function well in a high-paced, metric-driven environment.

Culture & Benefits

• Comprehensive benefits package including full medical, dental, and vision coverage.
• Flexible Spending Account and 401k program.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.
• Work environment is a traditional office, indoor setting.