Post-Sales Operations Specialist

TL;DR

Post-Sales Operations Specialist: Ensuring newly acquired customers successfully onboard and quickly achieve value, with an accent on post-sale handoff, driving momentum to first value, and managing downgrade/cancel requests. Focus on improving playbooks and processes based on emerging patterns and maintaining clean systems with actionable data.

Location: Remote (Global)

Company

hirify.global is a product company transforming the hospitality industry with an intelligently designed platform that powers properties across 150 countries, building AI-powered solutions.

What you will do

• Verify closed-won details and ensure required prerequisites are completed for onboarding.
• Drive customer momentum to first value by running structured outreach, following up on action items, and removing blockers.
• Manage a defined queue of downgrade/cancel requests, presenting retention options and documenting outcomes to protect ARR.
• Communicate clearly and empathetically with customers via emails, Loom updates, and high-impact syncs.
• Maintain clean systems and actionable data by logging activities, notes, milestones, and risks in Salesforce/DealHub.
• Coordinate expert resources and escalate to appropriate teams when standard onboarding does not meet customer needs.
• Improve existing playbooks and processes by proposing enhancements when patterns show a better approach.

Requirements

• Experience owning the post-sale handoff process and ensuring onboarding readiness.
• Proven ability to drive momentum to achieve first value for customers.
• Track record of working a save/retention queue and protecting revenue.
• Strong, customer-friendly communication skills (concise, empathetic emails and syncs).
• Proficiency in maintaining clean systems and actionable data in CRM (Salesforce/DealHub).
• Ability to coordinate expert resources and escalate issues when needed.
• English: B2 required

Culture & Benefits

• Remote First, Remote Always work environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays for an extra long weekend.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Access to professional development courses in hirify.global University.