Senior Product Operations Manager I (SaaS)

TL;DR

Senior Product Operations Manager I (SaaS): Defining and driving strategic engagement with large franchise and enterprise partners for a home service software platform with an accent on understanding partner business models, identifying product opportunities, and ensuring strategic alignment. Focus on translating complex partner requirements into product recommendations, conducting market research, and leading cross-functional execution for partner solutions.

Location: Remote (United States)

Salary: $120,000–$149,000 + equity

Company

hirify.global helps home service professionals (Pros) streamline every aspect of their business, offering tools for scheduling, dispatching, payments, and more.

What you will do

• Define and drive strategic approaches for engaging with franchise and enterprise partners, building frameworks for evaluating requirements and prioritizing investments.
• Conduct market research and competitive analysis to identify product opportunities and synthesize insights into strategic recommendations for Product leadership.
• Serve as the senior technical point of contact for strategic partners, managing executive relationships and leading discovery sessions.
• Lead cross-functional teams across Engineering, Product, Legal, and Business Development to deliver partner solutions and coordinate API integrations.
• Build scalable processes, SOPs, and playbooks to enable the partnerships function to grow and improve operational efficiency through AI tooling and automation.

Requirements

• 5+ years experience in technical account management, product operations, product management, or strategy consulting.
• 1+ years experience leading and mentoring others.
• Strong understanding of SaaS business models and franchise/enterprise operations.
• Experience working with enterprise software integrations and APIs.
• Ability to influence without authority and drive alignment across senior stakeholders.
• Willingness to travel as needed to support partners (typically 15-20% annually).

Nice to have

• Experience in B2B SaaS or enterprise software environments, particularly with franchise or multi-location businesses.
• Experience with product management tools (Jira Product Discovery, Confluence) and AI/automation platforms (Claude, ChatGPT, n8n, Zapier).

Culture & Benefits

• Generous benefits program including medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas and invests in team members' career growth.
• Committed to diversity and an inclusive environment.