Associate Account Manager (SaaS)

TL;DR

Associate Account Manager (SaaS): Driving revenue by increasing portal activity and ensuring SAAS customers maximize their portal usage to improve service for subscribers, with an accent on onboarding, churn reduction, and cross-selling. Focus on achieving customer engagement and revenue targets by providing support and technical advice on best practices.

Location: Hybrid, Sydney, Australia

Company

hirify.global is a global data and technology company empowering opportunities and providing solutions in financial services, healthcare, automotive, and other industries, with a team of 22,500 people across 32 countries.

What you will do

• Implement Account Management Strategy aimed at onboarding new SaaS customers.
• Increase portal usage, reduce customer churn, and cross-sell hirify.global solutions.
• Achieve customer engagement, revenue, upselling, and cross-selling targets.
• Monitor customer usage, providing detailed onboarding support and training.
• Educate and support SaaS customers on using the TenderLink platform for tender and award notices.
• Identify opportunities to widen the usage of TenderLink's products and services in organizations with decentralized procurement.

Requirements

• 1+ years of experience establishing communication and engagement with prospects.
• Proven commitment to detail and customer service.
• Professional telephone manner and well-developed oral and written communication skills.
• Ability to constantly prioritize activities and make quick decisions based on rational analysis.
• Experience in upselling to existing customers and conducting difficult conversations.
• Background in B2B sales solutions and account management experience.
• Sound persuading, networking, and public speaking skills.

Culture & Benefits

• Hybrid work environment and flexible time off, including volunteer time off, personal leaves, and paid holidays.
• Great compensation package with bonus/commission plan.
• Core benefits including hirify.global shares discount and wellness program.
• 17 weeks of Paid Parental Leave, family care leave, and up to 5 days study leave.
• Commitment to DEI, work/life balance, development, authenticity, and collaboration.
• Recognized as a World's Best Workplace™ 2024 and Great Place To Work™ in 24 countries.