Renewals Account Manager

TL;DR

Renewals Account Manager (Cloud): Overseeing and negotiating renewal processes for an account base across territories with an accent on maximizing contract value and ensuring customer satisfaction. Focus on developing precise renewal forecasts, identifying customer needs, and mitigating risks for enterprise software and SaaS accounts.

Location: Must have the ability to work without a need for current or future visa sponsorship in the United States, as hirify.global will not be providing visa sponsorship for this position.

Company

hirify.global is one of the world's largest corporate and technology organizations, offering AI-powered, cloud-native software solutions and managing the lifecycle of infrastructure and security for enterprises.

What you will do

• Negotiate renewal contracts to maximize value while enhancing customer relationships.
• Develop and maintain precise renewal forecasts, collaborating with Sales to identify risks and implement solutions.
• Identify customer needs and apply account management capabilities to drive on-time renewal closure.
• Understand HashiCorp licensing models to assist sales and customers in discussions.
• Monitor customer health metrics, proactively identify risks, and develop mitigation strategies with partner teams.
• Engage customers on multi-year contracts and advise them on upcoming contract expirations.

Requirements

• 5+ years of demonstrated success in Renewal Account Management and/or Customer Success.
• Ability to work in the US without current or future visa sponsorship.
• Experience leading customer retention and adoption for On-Prem & SaaS accounts.
• Deep knowledge of On-Prem & SaaS models focused on enterprise software.
• Advanced proficiency with contract renewal processes.
• Impressive written and verbal communication skills.

Culture & Benefits

• Access to comprehensive healthcare benefits, including medical, dental, vision, and mental health.
• Financial programs such as 401(k), pension plan, employee stock purchase, and performance-based incentives.
• Generous paid time off, including 12 holidays, sick time, vacation, and parental bonding leave.
• Opportunities for training and educational resources on an AI-driven learning platform to grow skills and obtain certifications.
• Diverse and inclusive employee resource groups and giving/volunteer opportunities.
• A culture that encourages continuous learning, experimentation, and collaborative problem-solving.