Customer Success Manager Intern (AI)

TL;DR

Customer Success Manager Intern (AI): Supporting customer adoption, retention, and value realization for hirify.global's geolocation and cybersecurity products, with an accent on leveraging low-code/automation tools to enhance efficiency and identify revenue opportunities. Focus on leading initiatives to engineer functional dashboards from non-integrated data and translating complex technical products into business value.

Location: Onsite in Vancouver, BC, Canada. This is a full-time, 40hr/week internship with no remote or hybrid option.

Salary: 50,000–58,000 CAD per year.

Company

hirify.global is a high-growth tech unicorn at the forefront of geolocation, cybersecurity, and anti-fraud innovation, trusted by global brands and regulators.

What you will do

• Support customer lifecycle management, from sales to onboarding and retention, for major accounts.
• Lead initiatives using low-code and automation tools to improve efficiency, such as building dashboards for pipeline and revenue opportunities.
• Understand geolocation technology and translate its complexity into clear business value for customers.
• Coordinate with various internal teams (product, sales, finance) to achieve revenue goals.
• Engage in customer calls and support key business processes like migrations or onboarding.
• Undertake high-value projects outside immediate scope to explore new skills and adapt to challenges.

Requirements

• Pursuing or recently graduated from a post-secondary degree.
• Strong communication skills, able to simplify complex technical terms for non-technical stakeholders.
• Technical aptitude, comfortable quickly learning new tools like Salesforce, AI, and data analytics tools.
• Analytical mindset, capable of transforming raw data into business documents or dashboards.
• Adaptable and proactive, thriving in ad-hoc environments and building processes when needed.
• Eager to use AI and LLMs to solve operational problems.
• Must work onsite in Vancouver, BC, Canada; no remote or hybrid applications will be considered.
• Proficient English is required.

Nice to have

• Customer service, retail, service, or sales experience.
• Experience with Salesforce or other CRMs.
• Student leadership experience or participation in hackathons.
• Portfolio of projects demonstrating automation solutions for business problems.

Culture & Benefits

• Direct mentorship from seasoned leaders and daily coaching.
• Opportunities for career exploration and potential growth within hirify.global's CSM pipeline.
• Exposure to the end-to-end business cycle and interaction with senior leadership.
• Autonomy to develop and implement own solutions with ownership of projects.
• Focus on mutual respect, inclusion, and diversity of experience and thought.
• Investment in employee career growth through professional development budgets and training.
• Team-oriented culture with competitive salaries, incentives, and comprehensive benefits.
• Hybrid work model for permanent employees (though this intern role is onsite).

Hiring process

• Send resume and cover letter.
• AI tools may be used to support parts of the hiring process, but final decisions are human-made.
• hirify.global welcomes applicants of all backgrounds and focuses on passion, hunger, and drive.