Customer Program Manager (AI Search)

TL;DR

Customer Program Manager (AI Search): Facilitating collaboration and ensuring seamless execution of multi-threaded implementation and service programs on the hirify.global platform for strategic enterprise clients, with an accent on driving strategy, cultivating long-term relationships, and overseeing product implementations. Focus on identifying KPIs, developing success plans, and coordinating complex technical discussions to maximize client value and platform adoption.

Location: This role is based in New York and includes a flexible work policy, with required on-site client sessions. Must be eligible to work in the US.

Salary: $90,000 - $110,000 base salary + 15% bonus.

Company

hirify.global’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search.

What you will do

• Maintain a portfolio of strategic customers, partnering closely with Account Team members to drive strategy and cultivate long-term relationships.
• Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate client adoption.
• Oversee and project manage product implementations for new strategic customers and existing clients, expanding their product scope.
• Regularly monitor and provide updates on client health and adoption, identifying opportunities for maximizing value.
• Monitor platform functionality and integrations for customers, coordinating technical work with support and professional services.
• Coordinate and lead complex technical discussions in collaboration with hirify.global support or engineering teams.

Requirements

• 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, or Implementation Management, preferably in a B2B SaaS environment.
• Significant customer-facing experience leading enterprise clients through business or technology transformations.
• Experience working with complex enterprise software solutions.
• Proven ability to facilitate and contribute to complex technical discussions.
• Strong technical acumen, creative problem-solver, autonomous, and works well under pressure.

Nice to have

• Interest in SEO; previous experience in the industry is a plus.

Culture & Benefits

• Enjoy Unlimited Time Off and 11 company holidays.
• Benefit from 16 weeks of parental leave and Summer Fridays.
• Access a flexible work policy, commuter benefits, and a ClassPass subscription.
• Participate in team building events and initiatives.
• Receive a 401k plan, health, and wellness perks.