Customer Advocacy Manager (AI)

TL;DR

Customer Advocacy Manager (AI): Building and activating hirify.global’s customer advocate ecosystem with an accent on establishing and managing strong customer relationships. Focus on scalable advocacy models, AI, and automation to improve efficiency and impact.

Location: Must reside in the state of New York

Salary: $94,000-$127,000

Company

hirify.global is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.

What you will do

• Establish and modernize the customer reference program, building core processes and advocate profiles.
• Build the advocate pipeline by consolidating signals from various departments into a centralized, actionable pool.
• Create customer stories through interviews and collaboration with Product Marketing and Content teams.
• Activate customers by supporting sales references, speaking opportunities, testimonials, and campaign activations.
• Build trusted customer relationships by proactively nurturing and managing relationships with customer advocates.
• Build scalable advocacy systems and apply AI and automation to improve advocate discovery, matching, outreach, and tracking.

Requirements

• 3–7 years of experience in customer advocacy or customer marketing.
• Experience establishing, building, and managing strong customer relationships.
• Hands-on experience building and running customer reference programs.
• Comfortable using AI and modern tools to work more efficiently and effectively.
• Strong communicator and cross-functional collaborator.

Nice to have

• Experience interviewing customers and contributing to written customer stories or case studies.
• Experience with advocacy platforms, Salesforce dashboard building, or AI-powered tools.
• Experience in the content, CMS, or DXP space.

Culture & Benefits

• Opportunity to share in the success of the company with Stock Options.
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for dependents.
• Generous amount of paid time off, including vacation days, sick days, compassion days, education days, and volunteer days.
• Company-paid parental leave.
• Personal annual education budget for skill improvement and career growth.
• Annual wellbeing stipend to care for your physical, financial, or emotional health.