Customer Marketing Manager (Vip Onboarding & Customer Engagement) (Fintech)

TL;DR

Customer Marketing Manager (Fintech): Supporting new VIP client onboarding marketing efforts and leading customer engagement initiatives across the customer base with an accent on shaping the ongoing customer experience and strengthening relationships. Focus on data-driven decision making to delight customers and enhance the overall customer experience.

Location: Remote (United States)

Salary: $95,000 - $115,000 USD

Company

hirify.global is a fast-growing fintech leader recognized with 20 major awards in 2025 focused on digital payment solutions.

What you will do

• Connect with new VIP clients to promote EBPP and conduct Teams trainings on online payment adoption best practices.
• Create and customize marketing materials for clients, follow up on marketing activities, and gather actionable feedback.
• Own the strategy, execution, and content for the monthly customer newsletter and partner with Product Marketing for ad hoc email campaigns.
• Manage customer invites, registration, and communications for user groups, industry events, and virtual customer sessions.
• Identify opportunities to delight customers and enhance the overall customer experience through data-driven decision making.
• Apply AI to analyze performance, personalize messaging, and improve targeting across customer communications.

Requirements

• Bachelor’s degree.
• 5+ years of experience in marketing or marketing communications (SaaS or e-payments a plus).
• Experience working directly with customers.
• Proficiency in Salesforce, MS Word, Excel, and PowerPoint, and knowledge of Adobe tools.
• Exceptional verbal and written communication skills.

Nice to have

• Marketo email marketing skills, Sendgrid or other email platform mastery.
• Ability to learn and grow through AI to make your work more efficient.

Culture & Benefits

• Award-winning, purpose-driven environment.
• Committed to providing equal employment opportunities to all employees and applicants.
• Flexible work environment.