Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Responsible for onboarding Premium and Pro customers on the Perk platform, providing technical and educational support with an accent on administrative tasks and ensuring a smooth onboarding process. Focus on consultative conversations with customers, managing the rollout of the platform, and coordinating training sessions.

Location: Must be within commuting distance of our Boston or Chicago hub.

Salary: $75,000 base, $85,000 total on-target earnings (base + commission).

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Serve as the first point of contact for clients during the implementation process, providing the first impression of Perk to customers.
• Collect customer requirements through consultative conversations and provide data-driven recommendations.
• Manage the rollout of the new platform, offering guides, templates, and recommendations to ensure adoption and long-term success.
• Coordinate and conduct training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
• Provide technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
• Collaborate with multiple departments including Sales, Account Management, Product, Engineering, and Finance.

Requirements

• A customer-first mentality with a focus on ensuring a smooth onboarding for clients and understanding their long-term needs.
• Proven track record of successfully managing and delivering complex projects in a fast-paced environment.
• Demonstrated ability to work with C-level stakeholders to collect requirements and concerns clearly and professionally.
• Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication and approach accordingly.
• Proactive approach to making recommendations to both clients and internal stakeholders.
• Willingness to seek out ways to improve and a mindset of continuous improvement.

Culture & Benefits

• Competitive compensation, including equity in Perk.
• Generous vacation days to rest and recharge.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date.
• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
• Global presence and hybrid working style.
• Learning and professional development opportunities.