Technical Implementation Specialist

TL;DR

Technical Implementation Specialist (SaaS): Leading the end-to-end implementation and technical onboarding for new customers with an accent on configuring product settings, integrating data sources, and troubleshooting setup issues. Focus on managing onboarding timelines, training customers on product functionality, and providing feedback on product gaps and common blockers.

Location: Remote - USA

Salary: $140,000 - $165,000 USD

Company

hirify.global is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards.

What you will do

• Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live.
• Configure product settings, permissions, and workflows.
• Serve as a subject matter expert for API integrations and data migration.
• Troubleshoot setup issues and coordinate with Support or Engineering as needed.
• Manage onboarding timelines, milestones, and deliverables and communicate progress, risks, and next steps clearly.
• Train customers on product functionality and best practices to ensure they understand how to achieve their desired outcomes.

Requirements

• Bachelor's degree in computer science, information technology, or related field.
• 2+ years of experience in SaaS implementation and solutions engineering and technical onboarding.
• Experience in customer-facing technical roles.
• Comfortable with APIs, integrations, frontend technologies, and data concepts, with software troubleshooting and problem-solving.
• Strong project management and communication skills.
• Detail-oriented, organized, and calm under pressure.

Nice to have

• Bonus: experience with analytics, martech, data platforms, or attribution tools

Culture & Benefits

• Flexible PTO policy.
• 12 company-paid holidays.
• 12 weeks of paid parental leave.
• $500 work-from-home stipend to support your remote setup.
• Equity package.
• Comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan.

Hiring process

• Begins with a 30-minute interview with a hirify.global recruiter, followed by a video interview with the hiring manager.
• Candidates complete a role-specific video interview followed by video or onsite interviews with several team members.
• The final step is a video interview with our CEO/Co-founder.