Customer Support Engineer

TL;DR

Customer Support Engineer: Assisting customers building digital experiences using cutting-edge technologies with an accent on identifying, researching, and troubleshooting hirify.global-related issues. Focus on enabling customer success through ticket-based assistance and issue escalation to the Engineering team.

Location: London, England, United Kingdom

Company

hirify.global is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.

What you will do

• Assist customers building websites, apps, and other digital experiences using hirify.global.
• Identify, research, and troubleshoot hirify.global-related issues via ticket-based assistance.
• Escalate issues to the Engineering team as needed.
• Enable customer success by addressing their needs and providing solutions.

Requirements

• Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools.
• Experience working with APIs and API-based SaaS integrations.
• Software development exposure/troubleshooting experience in one or more supported languages.
• Good understanding of how web applications and mobile apps are built and work.
• Excellent English communication skills, both verbal and written.

Culture & Benefits

• Stock Options for full-time employees.
• Fertility and family building benefits.
• Generous paid time off, including vacation, sick, education, compassion, and volunteer days.
• Annual education budget for skills improvement and career growth.
• Wellbeing stipend to care for physical, financial, or emotional health.