Customer Marketing Manager (B2B SaaS)

TL;DR

Customer Marketing Specialist (SaaS): Supporting customer engagement, advocacy, and retention initiatives by creating campaigns and content that showcases customer value and strengthens loyalty. Focus on building customer advocacy programs, planning customer events, and tracking the effectiveness of marketing programs.

Location: Remote (United States)

Salary: 73,234 - 91,542 USD per year

Company

hirify.global transforms the employee experience with secure, intuitive technology designed by HR professionals for HR professionals.

What you will do

• Support planning and execution of customer marketing programs to drive adoption, retention, and expansion.
• Build and manage customer advocacy initiatives, including case studies, testimonials, reference programs, and user groups.
• Plan and execute upsell and renewal campaigns to support revenue expansion goals.
• Coordinate with Customer Success and Sales to support communication strategies for onboarding, product adoption, and renewals.
• Help plan and execute customer events, webinars, and community engagement programs.
• Draft and produce content that highlights customer success stories and demonstrates the value of hirify.global's platform.

Requirements

• 1–3 years of experience in marketing, customer marketing, communications, or a related role.
• Strong writing and content creation skills with the ability to translate customer experiences into clear, compelling content.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.

Culture & Benefits

• Impactful work that shapes the future of the modern workplace.
• Remote-first and results-driven environment with flexibility and trust.
• Growth and development opportunities with access to learning resources and leadership programs.
• Competitive rewards, comprehensive benefits, a performance-based bonus program, and equity opportunities.
• Flexible time off, paid holidays, and flexible leave programs.
• Inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.