Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Builds strategic partnerships with clients to ensure maximum value from the hirify.global platform with an accent on retention, digital adoption, and identifying product expansion opportunities. Focus on advanced relationship management, analytical thinking, and translating insights into actionable client strategies to drive measurable improvements and achieve performance targets.

Location: Remote (US)

Salary: $80,000–$95,000 USD

Company

hirify.global is a fast-growing fintech leader recognized for reducing digital exclusion and restoring simplicity to how people pay for essential services.

What you will do

• Build strong, strategic partnerships with a defined group of clients.
• Guide day-to-day engagement, strengthen retention, and influence digital adoption programs.
• Identify opportunities for product expansion and generate qualified leads.
• Track performance, analyze trends, and inform client action plans using Salesforce and internal reporting tools.
• Investigate client challenges and collaborate across teams to resolve issues effectively.
• Develop technical fluency in client integrations and workflows to guide troubleshooting.

Requirements

• Strong relationship management experience with a track record of driving retention and growth.
• Experience supporting clients in person and via virtual communication tools (Teams/Zoom).
• Background in electronic billing, payments, merchant services, or related SaaS platforms preferred.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proficiency with Microsoft Office tools and Salesforce.
• Periodic travel to key accounts for onsite meetings or conferences is required.

Culture & Benefits

• Competitive benefits program including medical, dental, vision, life & disability insurance.
• 401(k) plan with company match.
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays.
• Mental health resources and paid parental leave & Backup Care.
• Tuition reimbursement and Employee Resource Groups (ERGs).
• Commitment to providing equal employment opportunities to all employees and applicants.