Customer Care Agent

TL;DR

Customer Care Agent: Enhancing the experience of business travelers by resolving travel issues and providing innovative solutions. Focus on delivering a 7-Star service, managing bookings and requests, and staying up-to-date with new features.

Location: Office based in our Birmingham City Centre office 5 days / week

Company

Perk (formerly hirify.global) is the intelligent platform for travel and spend management.

What you will do

• Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements
• Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate.
• Stay up-to-date with new features and product launches in Perk.

Requirements

• Native or fluent level of English.
• Experience in a customer-facing role whether that be retail or call center environment.
• Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
• Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.

Nice to have

• Experience supporting customers via email, live chat, and phone are a benefit.
• Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

Culture & Benefits

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with 25 days of annual leave plus bank holidays
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
• Plan for your future with our qualifying earnings company pension plan with Aviva
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Broaden your horizons with up to 20 "Work from Anywhere" days per year