Revenue Strategy Analyst (AI)

TL;DR

Revenue Strategy Analyst (AI): Defining and driving customer retention strategy and operational excellence for a SaaS platform with an accent on NRR, GRR, and churn mitigation. Focus on designing strategic initiatives, optimizing customer journeys, and leveraging AI for retention workflows.

Location: Office-centric hybrid in Chicago, USA (Monday, Tuesday, Thursday in office).

Salary: $166,000–$189,000 USD

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams achieve their most important goals faster.

What you will do

• Partner with Customer Success leadership to drive global retention strategy and provide insights on NRR, GRR, and churn mitigation.
• Partner with AMER Renewal Manager lead in forecasting and driving forecast accuracy.
• Represent CX and work with cross-functional partners like Sales, Revenue Operations, Data Analytics/Science, and Finance.
• Design and execute strategic initiatives to improve the customer journey from onboarding to automated renewal and "at-risk" interventions.
• Lead operational design for the CS organization, including book carve strategy, capacity planning, and setting retention targets.

Requirements

• 5+ years of relevant experience in Revenue Strategy, SaaS, or Management Consulting, with a proven track record in a high-growth SaaS environment.
• Experience moving beyond data reporting to strategy design for churn mitigation.
• Proven ability to communicate complex data into a clear narrative for executive leadership.
• Proficient in Salesforce (CRM) and Advanced Excel skills.
• Expert at leading complex, end-to-end projects and operationalizing new processes globally.
• Demonstrated ability to leverage AI and emerging technologies for retention workflows and decision-making.

Nice to have

• SaaS post-sales or retention experience.
• Experience with BI tools (Tableau, Looker) and SQL (e.g., Databricks).

Culture & Benefits

• Comprehensive compensation package with yearly pay equity audit.
• Mental health, wellness & fitness benefits.
• Career coaching & support, inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.
• Office-centric culture adopting best elements of hybrid models for global team collaboration.