Production Support Engineer (.NET, Angular, Azure, SQL)

TL;DR

Production Support Engineer (.NET, Angular, Azure, SQL): Providing L2 production support for multiple enterprise applications, ensuring stability, availability, and performance across .NET-based and cloud-hosted systems. Focus on triaging and resolving incidents, troubleshooting complex production environments, and contributing to continuous improvement of operational processes.

Location: Sarajevo (Hybrid), or remote within CET time zone

Company

hirify.global is a global IT services company with over 25 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors.

What you will do

• Provide L2 production support for applications built using .NET Core, Angular, and MAUI.
• Triage, analyze, and resolve production incidents and service requests within defined SLAs using ServiceNow and JIRA.
• Support the stable operation of existing applications by troubleshooting behavior, configuration issues, and environment problems.
• Monitor application health, availability, and performance using Azure Application Insights and related tools.
• Communicate effectively with L3 support, development, QA, and infrastructure teams during incident resolution.
• Participate in on-call rotations and document incidents, troubleshooting steps, and workarounds.

Requirements

• Experience providing L2 application support for enterprise systems.
• Strong troubleshooting skills for applications built on .NET and Angular stacks.
• Experience analyzing logs, metrics, and traces using Application Insights or similar tools.
• Ability to write and execute complex SQL queries for data validation.
• Familiarity with Docker-based environments from an operational standpoint and basic operational knowledge of Microsoft Azure services.
• Understanding of CI/CD processes from a release validation perspective.
• Experience using ServiceNow (SNOW) and JIRA for ticket and incident management.
• Strong problem-solving, analytical skills, and clear written and verbal communication skills.

Nice to have

• Experience supporting high-availability, production-critical applications.
• Exposure to monitoring, alerting, and observability best practices.
• Experience working in Agile or ITIL-based environment.

Culture & Benefits

• Committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow.
• Specializes in placement for long-term contracts and permanent opportunities.
• Focus on helping consultants achieve their career success.
• Committed to providing a workplace free from all types of discrimination, abusive or offensive behavior, and harassment.