Technical Support Specialist III

TL;DR

Technical Support Specialist III: Planning, creating, and scheduling software deployments using distribution tools, maintaining software consistency, and analyzing logs for incident resolution with an accent on release management, remote software distribution, and problem-solving across multiple environments. Focus on proactive service enhancement recommendations and coordinating technical resources for problem resolution in the financial industry.

Location: Belgrade, Serbia (Hybrid format with potential for work across multiple time zones)

Company

hirify.global is a global leader headquartered in Atlanta, expanding financial access by optimizing branches and maximizing self-service availability for financial institutions and retailers worldwide.

What you will do

• Plan, create, and schedule software deployments using DCS software distribution tools.
• Analyze current and proposed projects to bundle them into releases and maintain an overall release calendar.
• Provide enhanced technical support for Remote and Managed Services, focusing on problem resolution and incident management.
• Analyze relevant logs, trace details, and extract information across different products and components.
• Coordinate necessary resources and provide technical knowledge to resolve customer problems.
• Proactively recommend and implement service enhancements and support process improvements.

Requirements

• Minimum Bachelor University Degree with specialization in IT or equivalent work experience.
• 1-3 years of experience in a related work environment, including parallel development and software releases.
• Experience with remote software distribution and support activities for technical and operational troubleshooting of endpoint solutions (preferably ATMs).
• Proven excellent communication and interpersonal skills, fostering teamwork and collaboration.
• Advanced PC/MS Office and Windows Operating Systems knowledge.
• Minimum C1 English language skills required.

Nice to have

• Familiarity or knowledge of other Software Distribution tools (CA Unicenter/SCCM).
• Understanding of ITIL.
• Knowledge of SharePoint.

Culture & Benefits

• Private Health Insurance, Life, Accident & Disability Insurance, and Wellbeing Resources.
• Employee Referral Bonus Program and Baby Bonus.
• Discounts for employees at hirify.global partners.
• Numerous opportunities for internal career pathing and advancement.
• Work in a hybrid format, potentially spanning multiple time zones and cultures.