Business Application Support Specialist

TL;DR

L2 Application Support Specialist (Merchant Boarding System): Provides advanced technical support, investigates complex issues, and ensures stable application performance with an accent on root cause analysis, database queries, and system behavior. Focus on collaborating with development and infrastructure teams, monitoring application performance, and maintaining documentation for the Merchant Boarding System.

Location: Hybrid in Prague, Czechia (with flexible home office options)

Company

hirify.global Inc. is a leading worldwide provider of payment technology and software solutions.

What you will do

• Handle escalated incidents and service requests from L1 support.
• Troubleshoot application issues by analyzing logs, database queries, and system behavior.
• Perform root cause analysis and propose long-term fixes or improvements.
• Collaborate with development, QA, and infrastructure teams to resolve complex problems.
• Monitor application performance and proactively identify potential issues.
• Support application deployments, configuration changes, and release activities.

Requirements

• Experience in L2 support, application support, or a similar technical role.
• Strong analytical and problem-solving skills.
• Strong understanding of application architectures (web, client-server, APIs).
• Good knowledge of SQL for troubleshooting and data validation.
• Experience with ticketing systems (Jira, etc.) and understanding of ITIL processes.
• English and Czech or Slovak fluently required.

Culture & Benefits

• Annual bonus (10%).
• 5 weeks of holiday + 5 additional days off.
• Fully paid meal tickets.
• Benefit Plus package (CZK 19,000 annually) for health, relaxation, education, or vacation.
• Monthly pension insurance contribution (CZK 2,500).
• Home office and flexible working time.
• Mental health care programme (Soulmio) and health care support (uLékaře).