Application Support Analyst With InterSystems Caché Experience

TL;DR

Application Support Analyst (InterSystems Caché): Managing business-critical incidents and ensuring seamless IT service management for a global investment company with an accent on proactive incident resolution and continuous improvement. Focus on investigating root causes, implementing durable fixes, and enhancing support capabilities through automation and monitoring.

Location: Remote from Bulgaria, Georgia, Kazakhstan, Poland, Serbia, India, Romania, Cyprus, Latvia, Armenia or onsite in Almaty, Astana, Belgrade, Bengaluru, Cluj-Napoca, Krakow, Larnaca, Lodz, Lublin, Riga, Sofia, Tbilisi, Varna, Warsaw, Wroclaw, Yerevan. This role requires participating in an out-of-hours on-call rotation approximately once every 4–5 weeks (covering the full work week and weekend).

Company

Our client is a leading global investment company dedicated to delivering innovative investment solutions and maintaining operational excellence through seamless IT service management.

What you will do

• Manage business-critical incidents, ensuring timely resolution and service restoration.
• Investigate incidents and defects, identify root causes, and implement durable fixes.
• Adopt ITIL best practices and maintain effective support processes.
• Provide technical support and guidance to users, collaborating with IT teams and vendors.
• Participate in shift-based (8 AM – 6 PM UK time) and out-of-hours on-call support rotas.
• Proactively enhance support capabilities through automation, monitoring, and knowledge sharing.

Requirements

• Recent experience with InterSystems Caché and ObjectScript (coding and debugging).
• Familiarity with SQL for investigation and reporting.
• Experience with software transition, release management, QA/UAT support, and disaster-recovery planning.
• Ability to produce clear technical documentation.
• Good spoken English (B2 required).
• End-to-end support experience, including incident and problem management.

Nice to have

• Degree in Computer Science or equivalent technical qualification.
• IMC or similar certifications in investment management.
• Experience in investment management firms.
• Proficiency with Microsoft Office and ITSM/ticketing tools.

Culture & Benefits

• Flexible working environment with vacation as per local laws.
• Health insurance support for you and your loved ones.
• 10 days sick leave without a doctor's note.
• Time off for state holidays.
• Corporate parties and team get-togethers.
• Support for IT certifications and access to learning platforms.
• Work on global projects in a supportive and innovative tech environment.