Senior Solutions Engineer (AI)

TL;DR

Senior Solutions Engineer (AI): Engaging with customers to define and demonstrate the value of hirify.global's AI-powered solutions with an accent on technical discovery and delivering impactful value presentations. Focus on translating complex business challenges into tailored solutions, communicating with technical and non-technical audiences, and improving Solutions Engineering processes.

Location: Hybrid, expected to be in the office at least three days per week in Dublin, Ireland.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Lead technical discovery to identify and address customer needs.
• Deliver an exceptional pre-sales experience by articulating hirify.global's value and technical expertise.
• Conduct value-based solution reviews and in-depth technical sessions.
• Design and lead tailored Proof of Concepts (POCs) that showcase hirify.global's capabilities.
• Collaborate with Product and Engineering to represent the customer voice.
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook.

Requirements

• Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity.
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks.
• Willing and able to travel occasionally.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Fun events for hirify.globalrades, friends, and family!