Senior Customer Success Manager (Cloud/FinOps)

TL;DR

Senior Customer Success Manager (Cloud/FinOps): Owns a portfolio of strategic customer accounts, driving the full customer lifecycle from onboarding to retention and expansion by leveraging cloud intelligence and expertise. Focus on building deep customer relationships, ensuring value realization, and managing risk within complex multicloud environments.

Location: Remote in UK, Ireland, Estonia, Netherlands, Sweden

Company

hirify.global is a global technology company that helps cloud-driven organizations leverage cloud for business growth and innovation with its Cloud Intelligence solution.

What you will do

• Manage a portfolio of strategic accounts, overseeing the full customer lifecycle from onboarding to renewal and expansion.
• Prioritize customer engagement and deliver rapid time to first value through effective training on hirify.global Cloud Intelligence.
• Build deep relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects).
• Identify opportunities for integrated use case implementation and support cost optimization and FinOps maturity.
• Identify, escalate, and manage customer risk using data and collaborate on mitigation plans.
• Provide insights to Account Management for QBRs and renewals, and contribute to internal CS process refinement.

Requirements

• 5+ years experience in Customer Success in a B2B SaaS Company is a must.
• 3+ years experience with a public cloud platform like GCP, AWS, or Azure.
• Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero).
• Proven ability to drive success plans and achieve customer targets/goals/objectives.
• Exceptional ability to communicate and foster positive business relationships.
• Be fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with finance or data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications.
• Additional languages: French, Spanish, Italian.

Culture & Benefits

• Unlimited Vacation and Flexible Working Options.
• Health Insurance and Parental Leave.
• Employee Stock Option Plan and Home Office Allowance.
• Professional Development Stipend and Peer Recognition Program.
• Work remotely as part of a global team with flexibility for work-life balance.
• Emphasis on entrepreneurial spirit, pursuing knowledge, and having fun.