Payments & Risk Operations Senior Manager (Fintech)

TL;DR

Payments & Risk Operations Senior Manager (Fintech): Defining and executing global Payments & Risk Operations strategy with an accent on partner ecosystem management, efficiency optimization, and compliance across multiple regions. Focus on establishing governance models, driving data integrity, and leading strategic initiatives to enhance the payment experience.

Location: Remote is possible, but candidates must be based in Ireland or the UK, where a hybrid work model is also available.

Company

hirify.global is a software company founded in 2002 that powers 11,000 hair and beauty salons globally, aiming to capture 25% of the market.

What you will do

• Lead the definition and execution of global Payments & Risk Operations strategy, ensuring alignment with product and growth goals.
• Own the global payments partner ecosystem, including selection, negotiation, and performance management, to mitigate revenue loss.
• Establish and optimize cross-journey processes for payments, driving automation and improving service delivery.
• Collaborate deeply with global customer operations and R&D to embed payments/risk into global CX operating systems.
• Utilize data-driven insights for operational decisions, track key performance metrics, and ensure data integrity globally.
• Lead, coach, and develop a small team of payment operations professionals, setting goals and fostering innovation.

Requirements

• 10+ years in payments, fintech, risk, or global operations, including people leadership experience.
• Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions.
• Proven ability to design and scale global operating models, processes, and automation.
• Strong understanding of payments partners (e.g., Stripe) and their commercial/technical dynamics.
• Highly data-driven with strong analytical and KPI design skills.
• Solid financial acumen, strategic, and systems-level thinking with executive presence.

Culture & Benefits

• Private healthcare, wellness days, employee assistance program, and online GP service for employee wellbeing.
• Competitive compensation, employee share purchase scheme, pension, life assurance, and income protection.
• Bike to work scheme and tax saver transport tickets for travel.
• Enhanced maternity/paternity benefits and support for women's health (fertility, pregnancy loss, menopause).
• Extensive development opportunities, a great learning environment, and access to online resources.
• Flexible work arrangements and 3 moving days for employees.