ServiceNow Configuration Manager (ServiceNow)

TL;DR

ServiceNow Configuration Manager (ServiceNow): Leading the governance and data quality of a ServiceNow CMDB, ensuring accurate and reliable configuration data for ITSM processes. Focus on defining governance policies, maintaining the CMDB data model, and collaborating with cross-functional teams to drive stable operations.

Location: Fully remote, work from wherever it suits you (Ostrava office available for hybrid work option).

Company

hirify.global is a leading technology company with strong Nordic heritage, specializing in cloud, data, and software services for enterprises and public-sector customers globally.

What you will do

• Own the Configuration Management process and ensure CMDB data health and quality.
• Define, develop, and maintain CMDB governance policies, including CI class models and lifecycle states.
• Maintain and enhance the CMDB data model, structure, and CI relationships.
• Collaborate with Incident, Change, Problem, and other Process Owners on CI data usage.
• Lead CMDB audits and health checks, identifying gaps and driving corrective actions.
• Define requirements for discovery, integrations, and data population into the CMDB.

Requirements

• Strong hands-on experience with ServiceNow CMDB and configuration management practices.
• Solid understanding of CMDB structure, CI relationships, lifecycle management, and data modelling.
• Experience with running ITSM processes in ServiceNow.
• Knowledge of ITIL and ITSM frameworks.
• Analytical mindset with strong attention to detail and a drive for data quality.
• Ability to work collaboratively with cross-functional teams and stakeholders.

Nice to have

• ServiceNow certifications (e.g., CMDB, Discovery, ITOM).
• Experience with ServiceNow integrations and data ingestion methods.
• Familiarity with audit and compliance activities related to configuration data.

Culture & Benefits

• A role with significant ownership and impact on ITSM and platform strategy.
• Collaborative environment partnering with skilled professionals across IT and business.
• Opportunities for growth within the ServiceNow and ITOM ecosystem.
• Flexible hybrid work model, with the option for fully remote work.
• 25 days off plus 2 sick days annually.
• Contributions for pension, life insurance, sports, culture, health, travel, or education via cafeteria program (10,400 CZK/year).
• Regular IT courses, certifications, language training, and personal development courses.
• 123 CZK meal allowance on top of salary.