Operations Program Manager

TL;DR

Operations Program Manager: Leading complex, cross-functional programs to scale Product Support, focusing on improving scalability, efficiency, and quality through tooling, workflow, and process enhancements. Focus on structuring ambiguous problems, driving alignment, and supporting change management.

Location: Remote (United States) or one of our US hub offices (San Francisco, New York).

Salary: $122,000–$178,000 USD

Company

hirify.global is a platform that empowers teams to bring ideas to life, streamline design workflows, and collaborate in real-time from anywhere in the world, with a mission to make design accessible to all.

What you will do

• Own and drive complex, cross-functional programs that improve the scalability, efficiency, and quality of Product Support.
• Lead initiatives end-to-end, from problem definition and planning through execution, rollout, and iteration.
• Partner closely with Engineering, Product, Data, and Support teams to deliver tooling, workflow, and process improvements.
• Bring structure to ambiguous problem spaces by defining scope, success metrics, milestones, risks, and operating rhythms.
• Support change management and adoption for new tools and processes, ensuring teams are set up for success through transitions.
• Identify and surface insights from support data, customer feedback, and operational signals to inform prioritization and improvements.

Requirements

• Proven ability to lead complex programs as a Program Manager or similar role, with clear ownership from start to finish.
• Experience working with Customer Support, Product Support, or Customer Operations teams.
• Comfort partnering with technical teams and operating across both operational and technical problem spaces.
• Strong communication and influencing skills, with the ability to drive alignment without direct authority.
• A high-ownership mindset, strong attention to detail, and comfort navigating ambiguity in fast-paced environments.

Nice to have

• Worked on support tooling, internal tools, or operational workflows.
• Supported community, social, or forum-based support channels.
• Exposure to global or multi-language support environments.
• Partnered with workforce management, vendor operations, or analytics functions.

Culture & Benefits

• Competitive annual base salary range with equity.
• Comprehensive health, dental, and vision benefits, including retirement with company contribution.
• Parental leave, reproductive or family planning support, and mental health & wellness benefits.
• Generous PTO, company recharge days, a learning & development stipend, and a work-from-home stipend.
• Cell phone reimbursement and an annual bonus plan for eligible non-sales roles.
• Dedicated to equal employment opportunities, celebrating and supporting differences, with reasonable accommodation for disabilities.

Hiring process

• Candidates are required to keep their cameras on during video interviews.
• Hired individuals will be required to attend in-person onboarding.