Customer Success Executive (AI, Healthcare)

TL;DR

Customer Success Executive (AI, Healthcare): Leading onsite implementation and operationalization of hirify.global's solutions within client healthcare systems, with an accent on post-sale delivery, workflow integration, and measurable patient outcomes. Focus on building executive relationships, training clinical teams, and ensuring durable change in real-world clinical environments.

Location: Candidates must be based in Charlotte, NC and be able to travel to client sites in Charlotte weekly (4 days per week). Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions.

Company

hirify.global is a leading generative AI company focused on healthcare, building a safety-first LLM platform to transform patient outcomes globally.

What you will do

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions, ensuring ongoing adoption and measurable, sustained success.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.

Requirements

• 5+ years of health systems experience, including customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong project management skills with the ability to manage multiple workstreams onsite and operate autonomously.

Nice to have

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
• Advanced knowledge of healthcare workflows and compliance standards.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Opportunity to reinvent healthcare with AI that prioritizes safety and transforms patient outcomes globally.
• Work with a team of physicians, hospital leaders, AI pioneers, and researchers from top institutions.
• Backed by leading healthcare and AI investors, with recent $126M Series C funding at a $3.5B valuation.
• Join experts who have spent their careers improving care, advancing science, and building world-changing technologies.
• Collaborative environment focused on impact and innovation.