Customer Success Manager (Msp Bulk) (Remote)

TL;DR

Customer Success Manager (MSP Bulk): Building and maintaining relationships with Managed Service Providers to maximize partner lifetime value and ensure successful onboarding, adoption, and growth. Focus on developing strategies, providing training, driving cross-sales, and conducting quarterly business reviews to achieve MSP partner objectives and exceed expectations.

Location: Remote positions open to the US only.

Salary: $70,000 - $82,000 including base, bonuses and commissions.

Company

hirify.global is an AI-driven Human Risk Management platform empowering organizations worldwide to strengthen their security culture and transform their workforce.

What you will do

• Forge relationships with MSP partners to understand their objectives and develop strategies to achieve their sales targets and metrics.
• Manage the MSP onboarding process, including assessments, account configuration, product training, and initial phishing and training campaigns.
• Train the MSP partner sales team on how to conduct effective hirify.global demos and promote the use of partner-accessible hirify.global assets.
• Monitor MSP partner usage and adoption, analyze partner consoles, and advise on beneficial training and phishing campaigns.
• Drive and quote cross-sales on additional hirify.global products to increase footprint with the partner and drive upsell revenue.
• Perform quarterly business reviews with key MSP partners to evaluate performance, including sales, pipeline, customer retention, and new customer acquisitions.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• 2+ years managing customers within a SaaS subscription model.
• 1+ years software sales experience preferred.
• 1+ years working with channel partners, including MSPs.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Strong verbal and written communications, time management, prioritization, and organization skills.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, tuition reimbursement.
• Certification reimbursement and certification completion bonuses.
• Modern, high-tech, and fun work environment.