Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Owning the end-to-end technical support experience for Premium and Enterprise customers with an accent on incident management, technical relationship building, and proactive risk identification. Focus on coordinating cross-functional teams, delivering high-quality post-incident reports, and acting as the voice of the customer to product and engineering.

Location: Flexible working hours and hybrid or remote options are available. The role allows for working from anywhere in the world for up to 45 days per year.

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide.

What you will do

• Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
• Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
• Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
• Lead incident management for customer-impacting issues, coordinating Support, Engineering, and Operations teams.
• Ensure clear, structured, and timely communication during incidents and escalations.
• Provide structured feedback to Product and Engineering teams, acting as the voice of the customer.

Requirements

• 3+ years of experience in Technical Support, Technical Customer Success, or Systems Administration in a Cloud / SaaS / Edge environment.
• Experience working with Premium or Enterprise customers.
• Good understanding of Linux systems, networking fundamentals, and Cloud infrastructure.
• Ability to analyse logs, architectures, and complex technical scenarios.
• Strong incident and escalation management skills.
• Excellent communication skills in English (B2/C1+).

Nice to have

• Experience with Edge / CDN products.
• Familiarity with ITIL practices and structured incident management.
• Experience working closely with Sales TAMs or Account Managers.

Culture & Benefits

• Competitive compensation and flexible working hours.
• Opportunity to work remotely or in a hybrid setup.
• Ability to work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family (benefits may vary by location).
• Extra paid vacation and sick leave days (benefits may vary by location).
• Language courses and support for life’s important moments.