Trust & Safety Manager (Marketplace)

TL;DR

Trust & Safety Manager (Marketplace): Developing and implementing hirify.global's marketplace Trust Strategy, including policy development, operational standards, and product features, with an accent on identifying trust-breaching experiences and ensuring compliance. Focus on evolving marketplace Trust standards, advising on safety expectations, and integrating Trust into AI-visioning.

Location: Remote-hybrid work is offered, allowing work from our Boston office, home, or a mixture. Must be authorized to work in the US; hirify.global does not sponsor work visas or legal permanent residence.

Salary: $123,000–$166,000 annually

Company

hirify.global is the leading US food for work technology company, connecting workplaces to over 100,000 restaurants nationwide through flexible and scalable food solutions and a customizable spend management platform.

What you will do

• Develop definitional protocols to identify trust-breaching customer experiences and recommend optimal response strategies.
• Establish processes for monitoring trust-breaching incidents and prepare periodic reports on Marketplace Trust status.
• Design Trust Policies for marketplace participation and develop internal training and monitoring processes for compliance.
• Lead and stay up to date on product feature benchmarking and evolving marketplace Trust standards and solutions.
• Develop expertise in health and safety expectations in food and third-party delivery to advise on marketplace strategies.
• Act as a liaison between legal compliance functions and product team members regarding regulatory changes.

Requirements

• 7+ years of relevant experience in Safety & Trust, Operations, Product, or Compliance for a Technology Company.
• At least 3 years of primary ownership of Trust and Safety program design and implementation.
• Must have completed a 4-year accredited College program; advanced graduate study is preferred.
• Proven track record of attacking complex problems with a customer-centric focus and launching successful solutions.
• Outstanding work ethic, attention to detail, exceptional written and oral communication skills.
• Strong desire to get things right, solve problems, and possess exceptional judgment and understanding of risk management.

Culture & Benefits

• Market competitive salary and stock options.
• 12 paid holidays, flexible PTO, and 401K with hirify.global match.
• Health, dental, FSA, long-term disability insurance, and mental health resources.
• Remote-hybrid work from the Boston office, home, or a mixture of both.
• Opportunities to grow in your career within an innovative, high-performing environment.
• A tremendous amount of responsibility and autonomy.