Customer Support (Open Source Project Management)

TL;DR

Customer Support (Open Source Project Management): Handling customer queries and ensuring user satisfaction for an open source project management platform with an accent on product features, technical issues, and billing. Focus on identifying tailored solutions, monitoring community requests, and providing product feedback and online training.

Location: Remote within 2 hours (time-zone) from Berlin, Germany

Company

hirify.global is the leading open source project management platform, empowering teams worldwide to collaborate more efficiently and manage projects with full control and data sovereignty.

What you will do

• Be the first point of contact for users, handling customer queries via CRM and phone.
• Ensure user satisfaction by tailoring solutions and suggesting best practices.
• Monitor and address community questions and requests on an ongoing basis.
• Provide feedback to product, marketing, and sales teams based on customer interactions.
• Provide online training and demos to users.

Requirements

• Proficiency in both English and German languages (written and verbal).
• Initial work experience, ideally in customer support, sales, or finance at a tech company.
• Completed Bachelor’s degree and tech-savvy.
• Care about providing good service to clients and users.

Nice to have

• Proficiency in French or Spanish.

Culture & Benefits

• Flexible remote work within 2 hours (time-zone) from Berlin, Germany.
• Contribute to an open source project with high visibility.
• Work with experienced software engineers in continuous delivery and integration processes.
• Annual "Passion Time" off-site for internal improvements.
• Employee benefits such as job bikes and paid child care.
• Engage with diverse global clients including NGOs, corporates, and public institutions.