Customer Support Consultant (E-commerce)

TL;DR

Customer Support Consultant (E-commerce): Helping B2B customers with an all-in-one shipping solution, focusing on informing customers, solving shipping-related questions, and managing inbound communication via various channels. Focus on providing professional solutions, improving customer experience, and handling webcare, calls, chats, and tickets efficiently.

Location: Remote from Zagreb, Croatia, with evening shift working hours between 14:30-23:30.

Salary: €2,000 per month

Company

hirify.global provides an all-in-one shipping solution that automates shipping processes for e-commerce businesses across Europe and globally.

What you will do

• Help and inform B2B customers to make the right decisions regarding their shipments.
• Answer questions about hirify.global's software, shipments, and other customer issues.
• Handle webcare, inbound calls, chats, and tickets using the Zendesk system.
• Provide supporting and consulting services to B2B customers.
• Come up with solutions to make improvements to customer support processes.

Requirements

• Strong customer support and communication skills.
• Fluent in English and a second language such as Dutch, Spanish, French, Italian, or German.
• Ability to multitask with a proactive and commercial mindset.
• Available full-time (40 hours/week) to work an evening shift (14:30 PM - 11:30 PM, Monday - Friday).
• Must be based in Zagreb, Croatia.

Nice to have

• Previous experience in customer support.
• Knowledge of online products, e-commerce, and/or SaaS (Software as a Service).

Culture & Benefits

• Work within a vibrant, evolving, young, and International company certified Great Place to Work.
• 28 holidays per year on a full-time basis, plus a free holiday on/around your birthday.
• Receive a mini-sabbatical of 4 weeks after 3 years of employment.
• Access a study budget of €2000 per year for books, courses, seminars, or certifications.
• Benefit from a hybrid work option and a WFH budget of €500 for your home setup.
• Access many different discount programs.