Director, Professional Services (AI)

TL;DR

Director, Professional Services (AI): Establishing and leading an Americas Professional Services team, driving the active onboarding, implementation, and expansion of the customer base with an accent on AI-driven solutions and customer outcomes. Focus on delivering high-quality professional services, integrating AI technology into service delivery, and managing P&L for the PS organization.

Location: Remote (USA)

Company

hirify.global is a global leader in AI-first CX platforms, providing software solutions to over 25,000 global businesses, including 85 of the Fortune 100 corporations.

What you will do

• Deliver high-quality professional services across multiple geographies, with a focus on AI and Conversational AI innovation.
• Lead pilot projects that showcase the next frontier in AI, ensuring cost efficiency and conversion to larger engagements.
• Oversee and inspire cross-functional teams, including Solutions Architects, Project Managers, and Conversation Designers.
• Elevate partner skills globally by co-delivering advanced technical workshops and best practices.
• Champion a culture of AI innovation and a sales mentality for upsells within existing accounts.
• Manage P&L for the Professional Services organization, responsible for meeting ARR and booking targets while ensuring cost efficiency.

Requirements

• 5–10+ years of progressive leadership experience in Professional Services, Consulting, or Customer Delivery, with demonstrated accountability for revenue, margin, utilization, and customer outcomes.
• Proven experience managing teams in a Professional Services or Consulting environment, including ownership of service KPIs.
• Strong background working within a SaaS environment; experience with AI or Agentic AI platforms is highly desirable.
• Demonstrated success managing distributed and geographically diverse teams.
• Strong customer-facing leadership, with experience engaging executive stakeholders to define success criteria and resolve escalations.
• Data-driven leader with a track record of establishing, tracking, and aggressively driving KPIs.

hirify.global-to-have">hirify.global to have

• Bachelor’s degree in a related field (Business, Computer Science, Engineering, or equivalent experience).

Culture & Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with top talent.
• Opportunity to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• hirify.global is an equal opportunity employer.