Director of Customer Success (Digital Health)

TL;DR

Director of Customer Success (Digital Health): Leading and scaling the enterprise Customer Success function for Sword’s AI Care platform, focusing on measurable clinical and economic outcomes, retention, and expansion for complex enterprise customers. Focus on defining and evolving the operating model, managing Customer Success Managers, and influencing cross-functional teams to deliver world-class AI-first healthcare at scale.

Location: Remote (US). Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

Salary: $187,810–$295,130 a year

Company

hirify.global is a high-tech startup shifting healthcare to an AI-first platform, delivering world-class care and reducing costs for healthcare organizations.

What you will do

• Lead the end-to-end customer lifecycle for enterprise clients, owning retention, adoption, and expansion readiness.
• Build and maintain trusted, executive-level relationships with customer stakeholders.
• Manage and mentor a team of Customer Success Managers, providing coaching and career development.
• Partner closely with Sales, Implementation, Marketing, Product, Clinical, and Data teams.
• Provide executive oversight and orchestration for complex customer implementations.
• Advocate for customer needs internally, influencing Product, Clinical, and Operations teams.

Requirements

• 8+ years of experience in enterprise customer success, account management, or related leadership roles.
• Experience managing and developing high-performing Customer Success teams.
• Strong background working with enterprise customers in digital health, healthcare technology, or SaaS.
• Experience supporting Fortune 1000 or similarly complex enterprise customers across multi-year contracts and multi-geo deployments.
• Proven ability to influence executive stakeholders and navigate complex, multi-threaded customer relationships.
• Exceptional communication, storytelling, and analytical skills.
• Applicants must have a legal right to work in the United States.
• Immigration or work visa sponsorship will not be provided.

Culture & Benefits

• A stimulating, fast-paced environment with lots of room for creativity.
• Flexible working hours with unlimited vacation.
• Access to our health and well-being program (digital therapist sessions).
• Remote-first company with comprehensive health, dental, and vision insurance.
• 401(k) and equity shares.
• Parental leave and paid company holidays.