Customer Success Manager (Healthcare SaaS)

TL;DR

Customer Success Manager (Healthcare SaaS): Owning the full customer journey from integration and onboarding to renewal and expansion for healthcare SaaS products, with an accent on fostering relationships with client leadership and delivering impact analyses. Focus on optimizing customer experience, improving onboarding, and driving product adoption within acute care settings.

Location: Must be authorized to work in the US without visa sponsorship. Strong preference for candidates within the New York City metro area willing to work a hybrid (2 days/week) schedule from HQ, or located within Chicago and metropolitan areas in Florida and Texas. Willingness to travel to client sites (30% of time) is required.

Salary: $100,000–$140,000 a year

Company

hirify.global is the world’s first comprehensive, automated diagnosis tool, streamlining clinical and revenue cycle efforts for hospitals.

What you will do

• Oversee and manage the full customer lifecycle from technical integration to renewal.
• Establish clear retention goals and renewal milestones.
• Build relationships with client leadership to promote product value.
• Review and monitor customer feedback to improve experience.
• Lead project progress tracking across internal and client teams.
• Maintain detailed understanding of hirify.global products and assist customers.
• Optimize existing processes and actively enhance Customer Success initiatives.

Requirements

• 3+ years professional experience in healthcare customer success.
• Recent experience (within past 2 years) working with clinical leaders in acute care settings.
• Experience with inpatient Epic or Cerner EHR integrations (within past 2 years).
• Expert in leading meetings with healthcare client stakeholders and leadership.
• Strong proficiency in Excel, analytics, and modeling.
• Track record of fostering productive, long-term business partnerships.
• Located within 50 miles of a major airport and willing to travel to client sites (30% of time).
• Must be authorized to work in the US without visa sponsorship.

Nice to have

• Experience with clinical informatics.
• Experience in healthcare project management.
• Excited about working with a nimble, small team in a dynamic startup environment.

Culture & Benefits

• Eligible for equity and annual performance bonus.
• 99% employer paid health benefits (Medical, Dental, Vision) + One Medical subscription.
• 18 PTO days/yr + 1 week holiday break.
• Monthly health & wellness budget.
• Company-sponsored team retreat + social events.
• A sabbatical program.
• Flexibility for hybrid employees to work from outside home office up to 6 weeks per year.