Client Technical Support Senior

TL;DR

Client Technical Support Senior: Providing technical support, troubleshooting, and process execution for clients to achieve project goals, with an accent on interpreting project specifications, analyzing client data, and implementing program changes. Focus on ensuring accurate and punctual processing per technical specifications and effective problem-solving.

Location: Remote home-based role in Costa Rica

Company

hirify.global is a global data and technology company empowering opportunities for people and businesses, specializing in financial services, healthcare, automotive, and insurance.

What you will do

• Provide technical support, troubleshooting, and process execution.
• Collaborate with internal groups to define project requirements.
• Interpret project specifications and utilize effective approaches for accurate and efficient results.
• Analyze client data to validate accuracy and determine next steps.
• Alter program logic to initiate production processes or equivalent actions.
• Monitor accuracy and completeness of assigned projects and communicate status.

Requirements

• 2+ years experience in a technical processing environment.
• Technical Bachelor’s degree in progress or complete.
• Basic programming skills.
• Ability to communicate fluently in English.
• Strong attention to detail, organizational, problem-solving, and analytical skills.

Nice to have

• Visual Studio Web experience.
• GitHub, SQL, Alteryx, and Amazon Web Services skills.
• Basic project management skills.

Culture & Benefits

• Permanent remote home-based role with flexible work options.
• Medical, life, and dental insurance.
• Asociacion Solidarista, International Share Save Plan.
• Paid time off, Annual Performance Bonus, Education Reimbursement.
• Family Bonding, Bereavement Leave, Referral Program.
• Commitment to being an Equal Opportunity and Affirmative Action employer.