Support Engineer (Fintech)

TL;DR

Support Engineer (Fintech): Providing technical support and monitoring production systems for a global investment firm with an accent on ensuring reliability and efficiency of business operations. Focus on investigating and resolving production issues, analyzing system logs, and supporting business users in a financial context.

Location: Remote (Bulgaria, Georgia, Kazakhstan, Poland, Latvia, Romania, Serbia, Cyprus, Armenia) or Onsite (Almaty, Astana, Belgrade, Cluj-Napoca, Krakow, Larnaca, Lodz, Lublin, Riga, Sofia, Tbilisi, Varna, Warsaw, Wroclaw, Yerevan)

Company

hirify.global is a global technology consultancy focused on delivering advanced data solutions for a client, one of the world's largest investment funds.

What you will do

• Monitor and respond to automated email alerts during business hours.
• Investigate and resolve production issues in a timely manner.
• Provide technical support to business users across teams.
• Analyze system log files and review dashboards to identify irregularities or issues.

Requirements

• Proficiency in SQL for troubleshooting and data analysis.
• Experience in a support or customer-facing role within the finance or financial services domain (e.g., banking, investment, insurance, fintech).
• Solid understanding of financial products, services, and basic industry regulations.
• Experience collaborating with cross-functional and geographically distributed teams.
• Good spoken English and communication skills.

Culture & Benefits

• Flexible vacation policy based on local laws, with encouragement for proper rest.
• Assistance with health insurance for you and your loved ones.
• 10 days of sick pay without a doctor's note.
• Time off for state holidays according to official calendars.
• Pleasant environment with corporate parties and small get-togethers.
• Comfort service for technical and everyday work problems.
• Opportunities for career growth, IT certifications, and access to top-tier learning platforms.