Implementation Manager, SMB

TL;DR

Implementation Manager, SMB: Leads the customer implementation process for hirify.global products in the automotive industry with an accent on delivering exceptional customer service and coordinating deliverables with internal teams. Focus on training customers, creative problem-solving, and ensuring a successful customer journey within a dynamic startup environment.

Location: Remote from Armenia, working 9:00am to 5:00pm U.S. business hours.

Company

hirify.global is the leading cloud-based auto-repair shop software company, trusted by over 3,500 auto shops in the U.S. and Canada, aiming to revolutionize the automotive industry.

What you will do

• Serve as the main point of contact during a customer’s implementation process.
• Deliver top-tier customer service and support across all product areas.
• Assist in training customers to ensure the successful beginning of a new customer journey.
• Coordinate deliverables with various internal departments.
• Communicate thoughtful, customized solutions that help customers move forward and grow their business.
• Learn all about the hirify.global product suite and automotive industry.

Requirements

• 2+ years of relevant experience or automotive industry knowledge.
• Exceptional project management skills with a proven ability to multi-task.
• Familiarity with SaaS business models and tools.
• Ability to thrive in a dynamic and collaborative startup environment.
• Fluency in both English and Spanish.

Culture & Benefits

• Supportive environment where employees are valued.
• Flexible time off – take the time off you need.
• Opportunities for giving back through matching donations and group volunteer efforts.
• Join a team of hungry, humble, smart people who love what they do.