Customer Success Manager (HR)

TL;DR

Customer Success Manager (HR): Managing a portfolio of international, multi-country SME customers for Payroll & HR services with an accent on ensuring customer satisfaction and efficient issue resolution. Focus on building strong relationships, identifying upsell and cross-sell opportunities, and collaborating with international teams.

Location: Hybrid, with possibility to work from any hirify.global location (EU only) for 4 weeks per year.

Company

hirify.global is a leading European provider of Payroll & HR services with global reach, focusing on people solutions across the entire employee journey.

What you will do

• Manage a portfolio of 50+ international, multi-country SME customers.
• Conduct annual check-in calls to ensure customer satisfaction and identify upselling/cross-selling opportunities.
• Act as the single point of contact for escalations and ensure efficient issue resolution.
• Build and maintain strong relationships with international SME customers, ensuring service excellence.
• Collaborate with 26 hirify.global countries, partners, and internal stakeholders.
• Coordinate tax year-end service activities and ensure GDPR compliance.

Requirements

• Minimum first experience in a customer service, account management, or customer success role, ideally with SME customers.
• Skilled in managing customer relationships across diverse teams.
• Fluent in English.
• Confidence in delivering annual service check-in calls.
• Strong upsell and cross-sell skills.
• Experience using Lean tools.

Culture & Benefits

• Comprehensive training and development programs.
• Flexible working schedule and reduced summer hours (36 hours/week for 4 weeks).
• Private medical insurance 100% covered by hirify.global.
• 25 vacation days and 18 hours for personal matters.
• Edenred flexible retribution options: meal vouchers, transport vouchers, etc.
• Laptop and equipment provided.
• Learning opportunities: language courses, individual training bonus, development plan, and professional training.
• Workation: possibility to work from any hirify.global location (4 weeks per year, EU only).