Senior Incident Manager (Fintech)

TL;DR

Senior Incident Manager (Fintech): Evolving Incident and Problem Management practices using agile and AI-driven methods and influencing strategic direction of this process. Focus on ensuring toolsets are fit for purpose to support the ongoing product roadmap and managing processes within a small, growing team.

Location: Hybrid (London, UK) – requiring 4+ days per week in the office.

Company

hirify.global disrupted the UK market to become the largest acquirer, reinventing payments with its purpose-built infrastructure for in-person commerce.

What you will do

• Evolve Incident and Problem Management practices using agile and AI-driven methods.
• Influence the strategic direction of Incident and Problem Management processes.
• Ensure Incident and Problem Management toolsets are fit for purpose.
• Support the ongoing roadmap of product releases.
• Contribute as a key member of a small and growing team.

Requirements

• Proven experience as an Incident Manager.
• Solid understanding of Problem Management practices.
• Familiarity with agile methodologies.
• Ability to work in an office-first culture, attending the London, UK office 4+ days per week.
• English: B2 required.

Culture & Benefits

• Office-first culture with 4+ days per week in the office.
• Strong investment in people, valuing them as the driving force behind success.
• Autonomy, trust, and ownership granted to employees.
• Opportunity to work within a company that is reinventing payments and disrupting the market.
• Be part of a small and growing team with significant impact.