Delivery Director, Professional Services (Data & AI)

TL;DR

Delivery Director, Professional Services (Data & AI): Managing and growing Professional Services business in the Americas and US Public Sector with an accent on driving software subscription revenue through enhanced customer adoption and satisfaction. Focus on leading a growing team of Consultants, Solution Architects, and Project Managers, and developing strategies for best-in-class services for Postgres and Data and AI journeys.

Location: Remote - United States

Company

hirify.global provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere.

What you will do

• Lead and drive positioning of Customer Experience (CX) services offerings with hirify.global Sales, ensuring solutions align with customer needs and expectations.
• Support customers in achieving desired outcomes with hirify.global products and services, leading to positive growth in GRR and NRR.
• Collaborate and leverage hirify.global Professional Services to scope technical specifications, develop proposals, and price professional services solutions.
• Partner with hirify.global Sales to manage the commercial contracting of CX services with customers, ensuring a quick and efficient process.
• Own the operational and success metrics for Professional Services, such as time-to-value, customer satisfaction, and on-time completion of projects.
• Provide leadership and guidance to coach, motivate, and develop services team members (Consultants, Solution Architects, and Project Managers).

Requirements

• 15+ years demonstrated experience directly managing, leading, and building a Professional Services business, preferably in support of an enterprise technology, data, or AI platform.
• 10+ years demonstrated experience successfully building, growing, and scaling services teams and books of business, delivering to booking, revenue, and margin targets.
• 10+ years of contract development and successful negotiation of professional services commercials within a contracting cycle.
• Proven experience building and leading a team of 10+ people in a fast-paced, growing company.
• Demonstrated experience with a subscription-based business model, delivering on-premises and SaaS solutions.
• Ability to travel up to 50%.

Nice to have

• Experience with a database technology, data, or AI platform.
• Experience working with various customer stakeholders in IT and Applications, including Database, Data, Security & Compliance, DevOps, and AI.
• Advanced project management capabilities.
• Prior experience working with customers in the Public Sector (United States Federal).

Culture & Benefits

• Access to CuraLinc to aid employees in health and wellness tips and practices.
• Wellness Fridays extending to December 2026.
• Commitment to diversity and creating an inclusive environment for all employees.
• Company built on a commitment to trust, respect, and embracing an array of people and ideas.